MundoJob
Automatic customer communication
I designed a flow so the company could talk to customers in an organized, timely way — without the manual follow-up that used to eat hours from the team.
Problem
Customer follow-up (and some internal communication) relied on manual steps — easy to lose the thread, delay replies, and repeat the same work.
Approach
Built the communication layer on Zoho CRM with WhatsApp API integrations: messages and flows that support the commercial process without replacing human judgment. Needs gathering, flow design, connection, and validation with the people who use it.
Outcome
Faster day-to-day attention and less repetitive follow-up work.